Great question — and you’re not alone!

Because our drinks are bottled in glass and each case weighs around 6kg, we need to ship larger orders as multiple boxes to keep them safe in transit. This means your order may be sent with more than one tracking number.

While all boxes are dispatched at the same time, couriers don’t always deliver them together. It’s common for one box to arrive a day earlier or later than the others.

Rest assured — nothing is missing. Your full order is on the way, just travelling separately.

If you ever need help tracking your deliveries or have questions about your order, our team is always happy to help.

Yes. Caroline’s Pre + Probiotic Sodas are 100% sugar free, with no added sugar or artificial sweeteners. They’re designed for people looking to reduce sugar intake without sacrificing flavour.

👉 Read more: Why Sugar Content Matters: Caroline’s vs Traditional Soft Drinks

Caroline’s Drinks contain no alcohol, no added sugar, and no artificial ingredients. They are commonly enjoyed by families seeking a better alternative to sugary soft drinks.

👉 Learn more: Probiotic Soda vs Kombucha – What’s Better?

Caroline’s is made with sparkling filtered Tasmanian water, organic apple cider vinegar, prebiotics, probiotics, and natural flavours. Our 3 Yuzu Flavours all use REAL Yuzu Fruit from Japan

👉 Read more: Functional Beverages Australia

Yuzu is a rare Japanese citrus fruit prized for its bright, aromatic flavour and natural antioxidant content. It delivers a refreshing citrus taste often described as a blend of lemon, mandarin, and grapefruit.

At Caroline’s, we use REAL Yuzu fruit sourced from Japan to create a crisp, citrus-forward soda with no sugar or artificial ingredients. The result is a naturally refreshing drink that tastes great and supports a better-for-you lifestyle.

If you’d like to learn more about why Yuzu is such a standout ingredient, explore our in-depth guides below:

👉 Learn More: Yuzu Soda in Australia: Benefits & Flavour

👉 Learn More: The Health Benefits of Yuzu Fruit

👉 Learn More: Yuzu Soda Benefits: A Healthier Citrus Drink

No. Caroline’s Drinks contain zero alcohol. Unlike kombucha, they are not fermented and are suitable for alcohol-free lifestyles.

👉 Compare drinks: Prebiotic Soda vs Kombucha

This comes from natural ingredients, including prebiotic fibre, live cultures, and apple cider vinegar. It’s completely normal and a sign the drink isn’t over-processed.

👉 Learn more: What are Prebiotics and What Do They Do?

Yes. Caroline’s Drinks are gently pasteurised for safety and consistency while maintaining flavour and function.

👉 Learn more: What are Probiotics and What Do They Do?

Most people enjoy 1–2 bottles per day as part of a balanced routine. Moderation is recommended due to the presence of apple cider vinegar.

👉 Read more: How Healthy Is Apple Cider Vinegar? Here's What A Nutritionist Wants You To Know About ACV

Each bottle contains a measured amount of organic apple cider vinegar, balanced for taste and gut support.

👉 Learn more: Apple Cider Vinegar and ACV-Based Products

Yes. Refrigerate after opening and consume within a few days for best freshness.

👉 Read more: Healthy Soft Drinks in Australia: A Better Way to Enjoy

“The mother” refers to beneficial bacteria and enzymes naturally found in raw apple cider vinegar. It’s safe and part of what makes ACV functional.

👉 Learn more: Apple Cider Vinegar For Gut Health